Southeast Community College Moodle Support

Moodle Frequently Asked Questions

 

Getting Started with Moodle

Navigating in Moodle

Communication

Assignments

Quizzes

Grades

Help, I need more help!

 

Where do I go to log in to Moodle?
You can log into Moodle by typing the following URL into your browser's address bar: http://thehub.southeast.edu and clicking on the My Moodle Courses tab.  If The Hub is not working, you can also connect to Moodle directly at http://online.southeast.mrooms3.net. However, you are encouraged to go through The Hub so you have access to other important information with a single log on.

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How do I log into Moodle?
Use your SCC username and password to log into The Hub or Moodle. This is the same username and password you use to log into all SCC computers and sites. If this is the very first time you've logged in to Moodle or you have recently changed your password, see this document: Student Tips for Hub Access (pdf).

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What is my username and password?
Your username and password are your WebAdvisor login. If you need to reset your password or you forget your user ID, off campus go to https://thehub.southeast.edu and use the Change/Forgot password link on the login screen.  On campus, you will need to go to the LRC to find a computer logged in with guest access and use the "Reset my password" link in the application shortcuts.  Or you can go to the folIowing link to reset your password: https://resetpw.southeast.edu/. If you need assistance with your SCC username and password, contact the SCC Helpdesk at helpdesk@southeast.edu, or call (402) 437-2447; ext 2447 on campus.

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What browser should I use with Moodle?
Moodle recommends that you use Firefox as your browser. Chrome also works well. You should only use Internet Explorer if you have at least version 9.  Lower versions have some problems with page display. Other browsers may work but behave in strange ways at times, such as not displaying images. We recommend that you use Firefox which you can download for free at http://www.mozilla.com/en-US/firefox/new/

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What browser settings should I use with Moodle?
Firefox is preferred or Internet Explorer 9 and above should work fine. Chrome also works well.  Lower versions of Internet Explorer and Safari are not supported and may cause issues.  If you are having problems, make sure that you have enabled Cookies, Java-Script and Pop-ups. For technical assistance, contact the Help Desk.

Browser Settings for Firefox on a PC
Pop-up windows
  1. Go to Tools > Options (or under Firefox menu)
  2. Click Content tab
  3. If Block pop-up windows is checked, then click Exceptions button near it.
  4. Type online.southeast.mrooms3.net
  5. Click Allow, click Close, click OK
JavaScript
  1. Type about:config in the URL address bar and press Enter
  2. In the search bar, search for javascript.enabled
  3. Double-click on the Value to change it to TRUE if needed
Enable Cookies
  1. Go to Tools > Options (or under Firefox menu)
  2. Click Privacy tab
  3. Under history, Firefox will: select "Use custom settings for history"
  4. Check "Accept cookies from sites"
  5. Click OK

Browser Settings for Firefox  on a Macintosh Computer
Pop-up windows
  1. Firefox Menu> Preferences > Content
  2. Ensure "Block pop-up windows" is unchecked
JavaScript
  1. Type about:config in the URL address bar and press Enter
  2. In the search bar, search for javascript.enabled
  3. Double-click on the Value to change it to TRUE if needed
Enable Cookies
  1. Firefox > Preferences > Privacy
  2. Click Privacy tab
  3. Under history, Firefox will: select "Use custom settings for history"
  4. Check "Accept cookies from sites"
  5. Close the window

Browser Settings for Internet Explorer on a PC
Pop-up windows
  1. Tools Menu> Pop-up Blocker > Pop-up Blocker Settings
  2. Type online.southeast.mrooms3.net in the text box and click Add
    This allows you to enable pop-up blocking on other sites but not on the Moodle site; an alternative is to turn the pop-up blocker off completely
Enable Cookies
  1. Tools > Internet Options > Privacy
  2. Click Privacy tab
  3. Click the Sites button
  4. Type online.southeast.mrooms3.net in the text box and click Allow
  5. Click OK twice
   

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How do I find my courses in Moodle?
There are various ways to find your courses. The first is through the My Moodle Courses tab of The Hub. All of your active courses should display there. You can click the link for any course to go directly to that course.

My Moodle Courses tab

When you are viewing a course, the "Home" link and the  "My Courses" link in the top-left corner of the course page will list all of the courses you are enrolled in which are available to you.

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I cannot see my course listed in the "My Courses" link
Instructors must make courses available for students to access before they will be visible to students. Your courses should be available on the first day of the quarter for all online and hybrid courses. For face-to-face courses, instructors may wait until after the first day of the course. If you do not see your course at the start of the quarter, first contact your instructor. Second, check your schedule on The Hub to make sure you are enrolled in the class.  If you are enrolled and still do not see your course available, contact helpdesk@southeast.edu.

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What is a profile and how do I change it?
Your profile is an area in Moodle where you can add a short autobiographical sketch, add your picture and change a few of the Moodle settings. You can access your profile anywhere you see your name. Simply click on your name in the top-right corner, and then click the "Edit Profile" link in the Settings block on the left. Some fields, like your name are locked down and cannot be changed.

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I want to add my picture; what size should it be and what file type should I use?
Your picture must be a jpg or png file. That means the name ends in .jpg or .png (example: susie.jpg). The picture should be 100 pixels by 100 pixels. If you don't know how to do this, contact helpdesk@southeast.edu.

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I don't want to put my picture in my profile; can I use an avatar?
You may use an avatar if you do not want to put your own photograph in your profile. The avatar should be 100 pixels by 100 pixels and should be a png or jpg file type. Make sure it is appropriate.

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Can I change my e-mail address in my profile?
Yes, just edit your profile.  This does not change your email address on WebAdvisor, however.  You'll need to log in to WebAdvisor or The Hub and change your email address there, too.

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Can I change my name in my profile?
Your name is linked to the Student Information System (WebAdvisor) and cannot be changed. If your name has changed, first contact registration at SCC to have it changed in SCC's system.  Then, we can change it to match in Moodle if you email helpdesk@southeast.edu and provide your previous name, your updated name, and your SCC ID #.  We will only change it to what matches our SCC files, so be sure to have it changed through registration first.

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What are all these icons in Moodle?

The following icons are commonly used icons in Moodle:
Moodle Page Icon
This icon identifies content contained in a Moodle page. Clicking the title of item will cause it to open. It may open in a new browser window or the same window. If it opens in the same window use your browser back button to return to Moodle.
Web Site Icon This icon links to an external web site. It may open in the same or a new window. If it opens in the same window use your browser back button to return to Moodle.
Word File Icon   This is a Word or rtf document. You will need the correct version of Word or the Word viewer to open all Word documents. Download the Word Viewer.
PowerPoint File Icon This is a PowerPoint document. You will need the correct version of PowerPoint or the PowerPoint viewer to open the file. Download the PowerPoint Viewer.
Moodle PDF Icon

This is an Adobe PDF file. Most browsers have the Adobe Reader plugin installed but if you don't have this it is a free download. Download the Acrobat Reader.

Moodle Assignment Icon  This icon identifies assignments in Moodle. Click the link to access your assignments.
Moodle Quiz Icon  This icon identifies quizzes in Moodle.
 Moodle Advanced Discussion Forum Moodle Discussion Forum  These icons represent discussion forums.

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How do I navigate in Moodle?
The easiest way to navigate in Moodle is to use the breadcrumb trail located near the upper left-hand side of the window. Clicking the course name will return you to the course home page.

Moodle Navigation Breadcrumb Trail

Different course layouts chosen by your instructor require different navigation.  View the Navigation tips document under the How To Files link above for more information.

To navigate from course to course, use the My Courses link or the Home links.

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How do I get back to the course home page?
Use the breadcrumb trail at the top left of the page and click on the name of your course.

Moodle Navigation Breadcrumb Trail

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Where have all the weeks/topics gone?
If the weeks/topics seem to have disappeared in Moodle, it's a display setting that your instructor has chosen for a particular course.  If the course is set with a collapsed topics view, you will have links to go forward and back a topic as well as to return to the topic list.  If the course is set to folders view, you will have a "Jump to" menu to go from topic to topic and links along the right to display the topic list.

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How do I jump between my courses?
At the top of every page is a "My Courses" link that you can use to quickly jump to another course which is available to you.  You can also return to the SCC Moodle home page by clicking the "Home" link to see your course list.

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How do I send a message to my instructor?
Click the Messages link in the Messages block at the top-left. If the person you want to send a message to is already listed as a contact, click their name.  Otherwise, use the Search box to search for a contact's name.

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Why aren't I getting any e-mails and others are?
If e-mail is sent to your personal e-mail account; be sure you are checking this account. If you checked that and you are not receiving e-mail but others are, you may have set your profile incorrectly. Edit your profile in Moodle and make sure your e-mail address is accurate.  Also, make sure you go to your Messages settings ("Messaging" under My Profile settings") and checkmark the "Email" column boxes as desired.  You can also get email notifications by subscribing to discussion forums. You have to use the "Subscribe to this forum" link for each forum.

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Wow, I am inundated with e-mails, please make them stop!
Moodle uses e-mails to notify you when there are important course announcements from your instructor. Those you cannot unsubscribe to.  However, it may also send you notifications if you are subscribed to forums. To stop e-mails from other forums, you can:

You can also go to your Messages settings and uncheck the  "Email messages when I am offline" boxes, as needed

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How do I use the communication tools in Moodle?
There are a number of communication tools in Moodle--Messages, Forums, Quickmail, etc. Please see the Moodle tutorials for help with a specific tool.

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I see an "Edit my submission" button but I haven't submitted anything; how do I submit my work?
The first time you submit this type of assignment click the "Add submission" button then type your text or copy and paste it into the HTML editor from a word processing program. When you are finished, click the "Save changes" button at the bottom of the window. You can continue to edit your changes until the due date or until the instructor grades your work (whichever comes first) by using the "Edit my submission" button.

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Why is there no upload box for my assignment?
If the "Add submission" button is no longer visible it may be that:

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In the online text assignment, how long do I have to type into the submission inbox before I time out?
Moodle times out for inactivity after 2 hours. Typing responses into an HTML editor does not record as activity and therefore will cause Moodle to time out.  To avoid this issue all together, you can work in a word processing program and copy and paste your work into the Moodle assignment box (this is recommended).

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Which button do I press when I finish a quiz?
Click the "Submit all and finish" button when you are finished taking the quiz. Warning: Do not click this button until you are completely done with the quiz, once submitted you cannot go back and change your answers. Also, make sure you click this button prior to the time expiring for a timed quiz/exam.

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How does the quiz timer work?
The quiz timer begins counting down as soon as you enter the quiz and continues to count down even if you close the quiz window. When the timer runs out the quiz automatically ends. If for some reason your browser or computer kicks you out of a quiz, go back immediately because the timer will continue to count down while you are logged out.  You should be able to get back in provided the time has not expired.

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I ran out of time and the quiz disappeared is that supposed to happen?
If your instructor set a time limit on your quiz and you run out of time, the quiz will end and lock you out. Be sure to submit all and finish prior to the quiz time expiring or you may lose all of your work.

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How do I view my quiz results?
The options you have will vary from course to course and instructor to instructor.  It is up to each instructor to decide what will be available to you after an attempt or after the quiz closes.

  1. Click on the name of the quiz you want to review the results for.
  2. You will be taken to the quiz summary window.
  3. Click on the Review link to the right of your grade as shown below.

Quiz Review Settings

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Warning, Warning, Warning!
If you are tempted to open a quiz in two different browsers, please do not do so. This will cause problems with the submission and grading of the quiz. You may actually receive a lower score on the quiz because of the way that Moodle handles concurrent submissions.

If you were required to use Respondus LockDown Browser to take the quiz, you will probably need to review the quiz in Respondus LockDown Browser.

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My quiz is timed, I saved my answers without submitting, can I go back?
If your quiz is timed and you save your answers and close the quiz, the timer will continue to count down. If you return withing the time limit, you can still submit the quiz.  If you return to the quiz after the time limit expires, Moodle will not let you submit. It will be your instructor's choice of how to adjust your quiz score, if at all.

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How do I check my grades?
To check your grades, click on Grades link in the Profile menu in the top-right corner of the Moodle page.

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Where do I go to get more help?
You can contact the SCC Helpdesk at helpdesk@southeast.edu or go to http://moodlesupport.southeast.edu for Moodle questions. Be sure to view the videos and tutorials on this website for additional help.

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*FAQ adapted with permission from Alane Breitmeyer, Instructional Designer, St. Charles Community College